Customer Services Training
Duration: One day
Group size: Maximum 15
Overview:
Meeting customer needs and providing quality service is a serious challenge at any time. However, the challenge facing providers of products and services in virtually every organisation today is even greater because of our changing population. The increasing diversity of the population is dramatically changing the value of the "customer" and the definition of customer service.
Course objectives:
Explore the scope of customer service
Engender a culture of customer service excellence
Highlight communication both verbal and non verbal
Defining the barriers to effective communication
How to handle difficult situations
Action plan for change
Equality Training
Creating positive environments for everyone
Equality Training
